Testimonials

I started at EDICOM shortly after finishing my degree. My only thought when I joined was to try to do well and live up to the trust the company had placed in me by hiring me with virtually no experience.
I was very nervous, but thanks to the atmosphere I found when I joined, it didn’t take me long to feel comfortable and to be able to develop both professionally and personally.
I started working in the 24/7 team, where we not only monitored all our services but also provided support to customers around the world who had urgent incidents outside of working hours. Later, I moved to the CAU (Customer Support Centre), where we provide daily support to our customers.
I am currently working in the priority support service, managing my own customers and dealing with their incidents in both English and Italian.
Although it may sound cliché, the great group of colleagues that make up the company has not changed. In many cases, our relationship goes beyond the company; we have gone from sharing beers while bowling to taking our children to a ball park together so they can play while we continue to enjoy our beers.

EDICOM is the first company I have worked for after finishing my studies. At the beginning I was feeling a little nervous, it was a completely new experience and environment. But I found a group of people willing to help me in any way possible, which made me relax and enjoy the change.
The initial training allowed me to understand my role much better and was very useful to see the different tools that are used, both those for daily use and those for more sporadic use. Thanks to it, I discovered a world I didn’t know and I understood better how the company works and its role in the technological world.
Furthermore, one of the strengths of my team is communication among members. This has helped me a lot from the beginning, because it has given me the confidence to ask questions and has allowed me to learn quickly and evolve. Being part of the EDICOM team I feel supported by my colleagues and confident that my learning curve will continually increase.

First day in EDICOM.
Starting a new work always entails nervousness and insecurity. I have to say that having a month of training in EDICOM before starting work really boosted my confidence. I was starting work at a new time for me, as I started at 16:00 and finished at 01:00, working hours in the Mexican time zone. This involved a personal and professional interrelationship with Mexico, with my colleagues and with clients, with the innovation that this meant for my professional life.
How you have evolved.
Over the years I’ve seen how EDICOM has developed significantly, both structurally and technically. The organization into increasingly structured teams has allowed for more fluid communication between us and has enhanced teamwork, which for me is always rewarding and a major source of knowledge. I’m currently working in the Preferential Support department for Latin America and I believe that we have formed a very consolidated and well-cohesive group.
What hasn’t changed for you.
The ongoing work training, both in technical terms with the assimilation of new technologies, and in other areas such as languages, as well as everything to do with personal skills, such as time management and evolution towards excellence in customer relations.
The work environment and camaraderie continue to be admirable. It also gives me confidence and a certain pride to see how EDICOM persists in continually being at the forefront of its field. All in all, it makes me continue to feel like part of a whole.

First day in EDICOM.
My first few days in EDICOM can be summed up in two words: CHALLENGE and EXPECTATION. Expectation, because personally it was a change in my professional career, but, mostly challenge, for two reasons: I wanted to prove that I could meet the expectations and trust placed in me and because we were the first graduating class to complete the training entirely by video call.
How you have evolved.
It sounds obvious, but during this time I have matured both professionally and personally. Searching for new procedures or improving the performance of existing ones leads you to study the process from different points of view, improving my work on an individual basis. Likewise, putting forward my ideas to the group and defending them, and receiving constructive criticism, has helped improve my cooperative skills.
What hasn’t changed for you.
Something that I feel hasn’t changed since day one is the support received from my colleagues and superiors, who have been a great help from the outset. I felt integrated into the group even though I was a virtual member, and until almost a year after joining the team, they did not get to know me in person. This is one of the many factors that keeps my enthusiasm intact and my gratitude for the opportunity given by EDICOM.

Memory of when you started in EDICOM.
When I started out in EDICOM there were about 100 of us as employees and there was a lot of camaraderie. You felt very supported by your colleagues and you would learn something new every day.

How have you evolved in these 15 years?
I have evolved a lot and constantly. It is a long-distance race because EDICOM has grown a lot in these years and we still haven’t reached the ceiling, this is still ongoing. Our evolution in technology and applications has been incredible.

What hasn’t changed for you since you started out in the company.
The company’s friendly affinity has become departmental. In the 24×7 area we are a very consolidated group of professionals who support each other. There is no comfort zone, as we are in a continuous recycling process, and have to keep learning every day.

Beginnings.
When I started out in EDICOM I was really looking forward to it, as it was my first job as a computer scientist and I was keen to prove my worth. I was also confident, because I had received good training and felt supported by the team. I also wanted to grow and evolve in my line of work. And today, I can confirm that my expectations have been met.
Evolution.
We work with different departments inside the company and in different teams with customers, which has fostered better communication skills and empathy.
Moreover, I have been able to develop my languages in the company in my dealings with customers: improving my English and starting to learn Portuguese from scratch.
In addition, I have alternated between different fields and jobs, as both personal and company needs have changed. This way, I got to know the working methodologies of each one and I was able to progress to coordinating one of the ETM groups in the consulting area as Team Manager.
What hasn’t changed from day one?
The fantastic working environment in the office. We are a young, happy and cohesive team, working alongside colleagues from different countries. I look forward to giving a big hug to colleagues I haven’t been able to see since 2015.
Nor has the knowledge changed that we are in a phase of continuous learning and evolution, growing in parallel along with the company.
Likewise, the desire to share experiences together also helps us evolve as a team in our work, such as taking part in popular races, soccer matches, bowling championships and the Christmas dinner, in which our partners also take part, as well as the conventions.
On a personal level, the great atmosphere I mentioned earlier has favoured that the same eagerness I had at the outset to give the best of myself has not faded.

Beginnings. The nervousness typical of any first-timer in a large company, eager to please everyone, was more than evident. I had to find my place at the same time as I was learning to make my way in an environment that was totally new to me.
Evolution. Thanks to the help of my colleagues and a little effort, I have been acquiring new skills as part of the great 24×7 Support team. This in turn has allowed me to improve the support I can provide both to customers and other teams.
What hasn’t changed. Taking on board and assimilating new technologies is a constant that has been repeated over the years. Something which can be motivating and daunting in equal parts.

When I arrived in EDICOM I was very nervous, as I was only a few months out of school and wasn’t really sure what to expect. Once the training started, I understood that I had a lot to learn, as I had never previously interacted with EDI messages or with the software that was handled in EDICOM. Nerves quickly turned into learning and excitement at facing this new challenge.
I have to say that very early on in my career I had important opportunities that fortunately I was able to take advantage of, and which allowed me to reach the position of Project Manager (PM) before I had even been with the company for a year.
The department has evolved so much that there can be no comparison between the way a project was managed 10 years ago and how it is handled today. The tools that have been rolled out have enabled us to take project coordination to another level.
After these years, in addition to project management, I have the responsibility of sharing my experience and helping other PMs to develop, so that they can grow as well. The constant training that EDICOM has provided me with during all this time (courses in PMP, Leadership, Languages, etc.) has encouraged me to improve both in personal and working terms.
What hasn’t changed for me can be summed up by two things. On the one hand, the working environment and the quality of the people I have the privilege to work alongside. On the other, EDICOM’s ambition to always be at the cutting-edge. This has been key not only for EDICOM to still be here, but also for the company to become an international benchmark.

“I heard about EDICOM more than ten years ago thanks to a job vacancy published in the College of Telecommunications Engineers. From the outset, I noticed the team spirit and the good working atmosphere that prevailed and, to this day, continues to grow along with the company
One of the aspects that I also liked when I arrived was the international ambience. I was coming from my first working experiences in France and I was happy to see that I could still speak French in my work environment.
In these ten years there have been many changes, such as the forming of teams, the change in methodology and the construction of our lovely new building. What has not changed is the strength of the group felt by everyone working in EDICOM and which encourages us to always give our best.
All the colleagues I have worked alongside and shared good times with have had a positive effect on my trajectory and make me feel as though these 10 years have just flown past.”